PCV Disability Awareness 2

Question 1

What colour contrast requirements exist for handrails and grab poles on accessible PCVs?

Accepted Answer

They must contrast visually with the surrounding area to help partially sighted passengers identify them

Answer

They must be painted the same colour as the vehicle interior

Answer

They must be painted yellow by law

Answer

There are no colour requirements for handrails

Question 2

What is a 'tactile surface' on a PCV and why is it important?

Accepted Answer

A textured surface at the top and bottom of stairs or near exits to alert visually impaired passengers to a change in level

Answer

A soft floor covering for passenger comfort

Answer

A non-slip coating on the driver's pedals

Answer

A rubberised coating on exterior handles for better grip in rain

Question 3

A passenger with a learning disability is confused about which stop to get off at. What should you do?

Accepted Answer

Speak to them calmly, use simple clear language, and offer to let them know when their stop is approaching

Answer

Tell them it is not your responsibility to know their stop

Answer

Ask other passengers to look after them

Answer

Radio your depot and ask for instructions

Question 4

What is the maximum gradient permitted for a wheelchair ramp on a PCV under PSVAR?

Accepted Answer

1 in 5 (20%)

Answer

1 in 4 (25%)

Answer

1 in 8 (12.5%)

Answer

1 in 12 (8.3%)

Question 5

How should a PCV driver assist a passenger who uses crutches or a walking stick?

Accepted Answer

Allow them extra time to board and alight, park close to the kerb, lower the bus if possible, and offer verbal guidance without physical contact unless requested

Answer

Grab their arm and guide them to a seat

Answer

Tell them to sit in the wheelchair space

Answer

Ask them to board at the rear door where there is more space

Question 6

What must a PCV driver do if the wheelchair ramp or lift is not working?

Accepted Answer

Report the fault immediately and arrange for an alternative accessible vehicle if possible, apologising to any affected passengers

Answer

Carry on with the service and let wheelchair users wait for the next bus

Answer

Manually lift the wheelchair onto the bus

Answer

Tell the wheelchair user to call a taxi instead