Communication Skills Flashcards
7 cards from real PCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
A confused patient keeps calling out for help but has no immediate clinical need. The BEST response is to:
Answer: Approach calmly, reassure the patient, and notify the nurse of the behavior
Calm reassurance addresses the patient's distress while notifying the nurse ensures proper clinical evaluation.
Which action demonstrates active listening during patient interaction?
Answer: Nodding, maintaining eye contact, and summarizing what the patient said
Active listening involves giving full attention, using affirmative gestures, and reflecting back what was heard.
When communicating with a pediatric patient, the PCT should:
Answer: Use simple, age-appropriate language and include the child's caregiver
Age-appropriate language and caregiver inclusion reduce fear and improve cooperation in pediatric patients.
A patient expresses a cultural or religious concern about a procedure. The PCT should:
Answer: Listen respectfully and report the concern to the nurse or physician
Respecting cultural and religious beliefs is part of patient-centered care; concerns must be escalated to licensed staff.
The purpose of 'read-back' or 'repeat-back' in verbal communication is to:
Answer: Verify the accuracy of information received verbally
Read-back confirms that verbal information was received correctly and reduces the risk of errors.
Which situation requires the PCT to IMMEDIATELY notify the nurse?
Answer: The patient's speech suddenly becomes slurred and confused
Sudden slurred or confused speech may indicate a stroke or neurological emergency requiring immediate intervention.
When a patient tells you they want to leave the hospital against medical advice (AMA), the PCT should:
Answer: Notify the nurse immediately and document the patient's statement
AMA situations require immediate nurse notification so the patient's rights are honored while clinical risks are addressed.