Communication Skills Flashcards
7 cards from real PCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
Which of the following is an example of nonverbal communication?
Answer: Maintaining eye contact while listening
Nonverbal communication includes eye contact, facial expressions, body language, and gestures.
A patient who speaks limited English needs instructions for a procedure. The BEST action is to:
Answer: Use a qualified medical interpreter or translation service
Professional medical interpreters ensure accurate translation without breaching confidentiality or introducing errors.
The SBAR communication tool stands for:
Answer: Situation, Background, Assessment, Recommendation
SBAR (Situation, Background, Assessment, Recommendation) is a structured communication framework used in healthcare handoffs.
During patient care, a PCT uses open-ended questions primarily to:
Answer: Encourage the patient to provide more detailed information
Open-ended questions prompt patients to elaborate, giving more complete information than closed yes/no questions.
You observe a colleague speaking rudely to an elderly patient. You should:
Answer: Intervene professionally and report the behavior to the supervisor
Protecting patient dignity is everyone's responsibility; rude behavior must be addressed and reported.
When a patient appears to be in pain but does not verbalize it, the PCT should:
Answer: Observe nonverbal cues and report findings to the nurse
Nonverbal cues such as grimacing or guarding are valid indicators of pain that must be reported to the nurse.
Maintaining patient confidentiality means a PCT should NEVER:
Answer: Share patient information with unauthorized individuals
HIPAA requires that patient information only be shared with those directly involved in their care.