Human Resources & Talent Development Flashcards

Federal law requires employers to verify identity and work eligibility for every new hire. Which form is used?

Answer: USCIS Form I-9

Form I-9 must be completed for every new hire to verify identity and employment authorization in the U.S.

Several states require debt collectors to hold individual licenses or registrations. How should HR handle this?

Answer: Track license requirements by state, confirm licensing before assigning accounts, and monitor renewals

Where states require individual collector licenses, HR must track and verify them before collectors work accounts in that state.

A collection agency lets collectors work remotely. Which HR control matters most for data security and compliance?

Answer: Written remote-work policies with secure company devices, VPN access, clean-desk rules, and signed acknowledgments

Remote collectors handle sensitive consumer data, so secure equipment and enforceable policies are needed to meet GLBA and client requirements.

Which performance management practice is most likely to hold up as fair if challenged?

Answer: Objective, documented metrics applied the same way to all employees in the same role

Consistent, objective, documented criteria lower the risk of discrimination claims and support fair decisions.

A collector's commission drops their effective pay for a week below federal minimum wage. What must the employer do?

Answer: Make up the difference so total pay for the workweek meets at least minimum wage

Non-exempt employees must receive at least the minimum wage for all hours worked each workweek, regardless of how commission performs.

What does the 70-20-10 learning and development model suggest about how collectors gain skills?

Answer: About 70% from on-the-job experience, 20% from coaching and peers, and 10% from formal training

The 70-20-10 model says most development comes from hands-on experience, then social learning, then formal courses.

Which time-keeping practice puts an agency at risk of FLSA 'off-the-clock' violations?

Answer: Requiring collectors to boot up computers and log in to the dialer before clocking in

Required pre-shift tasks like starting systems are generally compensable work, so making collectors do them unpaid risks off-the-clock claims.