PCC Conflict Resolution & Negotiation 2

Question 1

A project controls manager discovers that the schedule baseline was set unrealistically by the client, causing ongoing disputes with the contractor. Which negotiation approach best addresses this structural conflict?

Accepted Answer

Conduct an interest-based negotiation to revise the baseline collaboratively

Answer

Interest-based negotiation focuses on underlying needs rather than positions, enabling collaborative baseline revision that both parties accept.

Question 2

During a project post-mortem, team members blame each other for cost overruns. Which conflict resolution technique should the project controls lead apply first?

Accepted Answer

Facilitating a structured root cause analysis using objective data

Answer

A structured root cause analysis using objective data depersonalizes the conflict and moves the team toward fact-based resolution.

Question 3

In a fixed-price contract dispute, the contractor claims scope creep while the owner denies any changes were made. What document is the MOST critical evidence in this negotiation?

Accepted Answer

The approved change order log and scope baseline

Answer

The approved change order log and scope baseline provide the authoritative record of what was agreed and any authorized modifications.

Question 4

A project controls specialist uses the Thomas-Kilmann Conflict Mode Instrument. Which mode involves low assertiveness and high cooperativeness, often used to preserve relationships at the expense of project goals?

Accepted Answer

Accommodating

Answer

Accommodating prioritizes the other party's concerns over one's own, which can preserve relationships but may sacrifice project objectives.

Question 5

Two subcontractors are competing for the same limited crane resource, causing schedule conflicts. The project controls manager resolves this by allocating crane time based on critical path priority. This is an example of which conflict resolution approach?

Accepted Answer

Forcing based on objective criteria

Answer

Using critical path priority as an objective criterion to allocate resources is a form of principled forcing that relies on project logic rather than power.

(PCC) Project Controls Certification Practice Test

(PCC) Project Controls Certification Practice Test

PCC Conflict Resolution & Negotiation 2