PCC Professional Standards and Ethics 5

Question 1

Which situation best illustrates a 'perceived' rather than actual conflict of interest?

Accepted Answer

A consultant's spouse works in an unrelated division of the client, with no influence on the engagement

Answer

A perceived conflict arises when a reasonable observer might question objectivity even though no actual influence exists.

Question 2

Why should consultants avoid evaluating systems or processes they previously designed for the same client?

Accepted Answer

It creates a self-review threat to objectivity

Answer

Reviewing one's own work threatens objectivity because the consultant may be reluctant to find flaws.

Question 3

A client refuses to pay a disputed invoice and requests return of its documents. What should the consultant do with the client's original records?

Accepted Answer

Return them; client property should not be withheld as leverage in a fee dispute

Answer

Withholding client-owned records to force payment is generally considered unprofessional.

Question 4

What is the best ethical practice when a consultant must end an engagement early due to an unresolvable ethical conflict?

Accepted Answer

Notify the client, explain appropriately, and help ensure an orderly transition

Answer

Professional withdrawal should minimize harm to the client through notice and orderly transition.

Question 5

Continuing professional development (CPD) is part of professional standards primarily because it:

Accepted Answer

Maintains the competence needed to serve clients effectively

Answer

Ongoing learning keeps knowledge and skills current, supporting the duty of competence.

PCC - Professional Consultants Certificate Practice Test