FREE PCC Performance Evaluation & Continuous Improvement Questions and Answers

Question 1

What is the goal of performance evaluation?

Accepted Answer

To measure performance and set goals

Answer

To reprimand staff

Answer

To adjust salaries

Answer

To reduce communication

Question 2

Which method involves comparing outcomes to targets?

Accepted Answer

Gap analysis

Answer

Brainstorming

Answer

Time tracking

Answer

Stakeholder survey

Question 3

What is a KPI?

Accepted Answer

Key Performance Indicator

Answer

Knowledge Performance Indicator

Answer

Key Planning Input

Answer

Known Performance Issue

Question 4

Which cycle supports continuous improvement?

Accepted Answer

PDCA cycle

Answer

Risk Management Loop

Answer

Work-Review Cycle

Answer

Feedback Funnel

Question 5

Why is feedback important in evaluations?

Accepted Answer

To guide development

Answer

To punish mistakes

Answer

To rank employees

Answer

To avoid documentation

Question 6

What is benchmarking used for?

Accepted Answer

Comparing best practices

Answer

Managing payroll

Answer

Hiring staff

Answer

Writing policies

Question 7

Which document summarizes an employee's goals and achievements?

Accepted Answer

Performance review

Answer

Resume

Answer

Work order

Answer

Client memo

Question 8

What promotes a culture of continuous improvement?

Accepted Answer

Employee empowerment

Answer

Limiting change

Answer

Fixed routines

Answer

Avoiding feedback

Question 9

How often should performance evaluations occur?

Accepted Answer

At regular intervals

Answer

Every few years

Answer

Once in a career

Answer

Only when issues arise