PCC Business Strategy & Client Solutions 3

Question 1

During an engagement, the client keeps asking for extra deliverables outside the signed statement of work. What is the best consultant response?

Accepted Answer

Raise it through a formal change request that covers cost and timeline

Answer

A formal change control process manages scope creep openly and keeps the agreement intact.

Question 2

In a RACI matrix, the person who has final ownership and sign-off authority for a task is:

Accepted Answer

Accountable

Answer

The Accountable person owns the outcome and approves the work; there should be only one per task.

Question 3

Which document typically defines objectives, deliverables, timeline, fees, and acceptance criteria for a consulting project?

Accepted Answer

Statement of work

Answer

A statement of work formally sets out the scope, deliverables, schedule, and terms.

Question 4

A stakeholder with high power but low interest in the project should generally be:

Accepted Answer

Kept satisfied

Answer

In the power-interest grid, high-power/low-interest stakeholders should be kept satisfied.

Question 5

A consultant discovers they hold shares in a competitor of the client. The most ethical action is to:

Accepted Answer

Disclose the potential conflict of interest to the client promptly

Answer

Professional ethics require prompt disclosure of any potential conflict of interest.

PCC - Professional Consultants Certificate Practice Test