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PCC Consulting Frameworks and Methodologies Flashcards

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  1. A consultant applies force field analysis to a change initiative. What does this tool identify?

    Answer: Driving forces that support change and restraining forces that oppose it

    Force field analysis, developed by Kurt Lewin, maps the forces pushing toward and against a desired change to help consultants strengthen drivers and reduce barriers.

  2. Which structured problem-solving approach follows the phases: Define, Measure, Analyze, Improve, Control?

    Answer: DMAIC

    DMAIC is the core Six Sigma methodology for improving existing processes, progressing through five disciplined phases to reduce defects and variability.

  3. When conducting a stakeholder analysis, a consultant plots stakeholders on a power-interest grid. Where should high-power, high-interest stakeholders be placed in terms of engagement strategy?

    Answer: Manage Closely

    High-power, high-interest stakeholders require the most intensive engagement—consultants must manage them closely to ensure their support and address their concerns.

  4. A consultant builds an issue tree to structure analysis. What is the foundational principle behind this tool?

    Answer: Breaking a complex problem into exhaustive, non-overlapping sub-issues

    An issue tree decomposes a central question into a hierarchy of sub-questions using MECE logic, making complex problems easier to analyze and solve.

  5. In the consulting context, what is the primary distinction between a 'process consultation' model and an 'expert consultation' model?

    Answer: Process consultation builds the client's capacity to solve problems, while expert consultation delivers direct solutions

    Process consultation, developed by Edgar Schein, involves the consultant helping the client develop their own problem-solving abilities, rather than simply delivering answers.

  6. A consultant uses scenario planning with a client. What is the main goal of this methodology?

    Answer: To explore multiple plausible future environments and develop strategies that are robust across them

    Scenario planning develops several distinct, plausible futures to stress-test strategies and improve organizational resilience to uncertainty.

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