Core Concepts and Principles Flashcards

In the classic consulting cycle, which phase follows data collection and diagnosis?

Answer: Action planning and recommendation development

After diagnosing the problem, consultants develop and agree on action plans before implementation.

Which data-gathering method is most suitable for capturing in-depth perspectives from a few senior leaders?

Answer: Structured one-on-one interviews

Interviews allow probing and nuance, ideal for small groups of key informants.

Independence and objectivity in consulting mean that the consultant:

Answer: Gives advice based on evidence even when it is not what the client wants to hear

Objectivity requires unbiased, evidence-based advice regardless of political pressure.

A client asks the consultant to alter findings to make a department look better before a board meeting. The consultant should:

Answer: Decline to misrepresent findings while offering to present them constructively

Integrity standards prohibit misrepresenting results, though tactful framing is acceptable.

Which best describes 'capacity building' as a consulting objective?

Answer: Leaving the client better able to solve similar problems without the consultant

Capacity building transfers skills and knowledge so the client becomes self-sufficient.

A SMART objective in an engagement plan is:

Answer: Specific, Measurable, Achievable, Relevant, and Time-bound

SMART criteria make objectives clear and assessable.

Why is a formal closure or disengagement phase important in consulting?

Answer: It confirms deliverables are accepted, transfers ownership, and evaluates results

Structured closure ensures sustainability, client sign-off, and lessons learned.