Core Concepts and Principles Flashcards
7 cards from real PCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Core Concepts and Principles flashcards as text
During the entry and contracting phase, why is it important to identify the 'real client'?
Answer: Different stakeholders may hold different goals, authority, and expectations for the work
Clarifying who owns the problem and holds decision authority prevents misaligned expectations.
A key difference between an expert (doctor-patient) consulting model and a collaborative model is that in the collaborative model:
Answer: Client and consultant share responsibility for diagnosis and implementation
Collaborative consulting treats the client as a partner, sharing ownership of problem-solving and results.
Which practice best supports client confidentiality after an engagement ends?
Answer: Securely returning or destroying client data per the agreement and not disclosing it
Confidentiality obligations typically survive the engagement and require proper data handling.
A value-based fee structure differs from an hourly fee structure because it:
Answer: Ties the price to the economic value or outcome delivered to the client
Value-based pricing links fees to the benefit the client receives rather than time spent.
Resistance to a consultant's recommendations is best addressed by:
Answer: Understanding the underlying concerns and involving stakeholders in shaping the solution
Resistance often signals legitimate concerns, and involvement builds commitment to change.
What is the main purpose of a stakeholder analysis early in an engagement?
Answer: To map each party's interest, influence, and likely stance toward the change
Stakeholder analysis identifies who can help or hinder success so engagement strategies can be planned.
A consultant realizes midway through a project that they lack the technical expertise required for a new workstream. The most professional response is to:
Answer: Disclose the gap and recommend bringing in a qualified specialist
Professional competence standards require consultants to accept only work they can perform or to obtain qualified help transparently.
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