Business Strategy & Client Solutions Flashcards
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Read the first 7 Business Strategy & Client Solutions flashcards as text
Which change model follows the stages Unfreeze, Change, and Refreeze?
Answer: Lewin's Change Model
Kurt Lewin's three-stage model describes unfreezing, changing, and refreezing behavior.
According to Kotter's 8-step model, what is the first step in leading change?
Answer: Create a sense of urgency
Kotter starts with creating urgency to build motivation for change.
In the ADKAR model, the 'K' stands for:
Answer: Knowledge
ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement.
Repeatedly asking 'why' to find the underlying cause of a recurring problem is the:
Answer: 5 Whys technique
The 5 Whys drills down through symptoms to reach the root cause.
A Pareto analysis shows that 80% of customer complaints come from 20% of issue types. The consultant should:
Answer: Prioritize fixing the few issue types causing most complaints
Pareto analysis directs effort to the vital few causes with the biggest impact.
Which Six Sigma methodology is used to improve an existing process?
Answer: DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) improves existing processes; DMADV designs new ones.
The McKinsey 7S framework divides organizational elements into 'hard' and 'soft.' Which is a soft element?
Answer: Shared values
Shared values, style, staff, and skills are soft elements; strategy, structure, and systems are hard.
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