Business Strategy & Client Solutions Flashcards

During an engagement, the client keeps asking for extra deliverables outside the signed statement of work. What is the best consultant response?

Answer: Raise it through a formal change request that covers cost and timeline

A formal change control process manages scope creep openly and keeps the agreement intact.

In a RACI matrix, the person who has final ownership and sign-off authority for a task is:

Answer: Accountable

The Accountable person owns the outcome and approves the work; there should be only one per task.

Which document typically defines objectives, deliverables, timeline, fees, and acceptance criteria for a consulting project?

Answer: Statement of work

A statement of work formally sets out the scope, deliverables, schedule, and terms.

A stakeholder with high power but low interest in the project should generally be:

Answer: Kept satisfied

In the power-interest grid, high-power/low-interest stakeholders should be kept satisfied.

A consultant discovers they hold shares in a competitor of the client. The most ethical action is to:

Answer: Disclose the potential conflict of interest to the client promptly

Professional ethics require prompt disclosure of any potential conflict of interest.

Which objective best meets the SMART criteria?

Answer: Raise the Net Promoter Score from 32 to 40 by June 30 next year

It is Specific, Measurable, Achievable, Relevant, and Time-bound.

An engagement letter mainly protects both parties by:

Answer: Clarifying expectations, responsibilities, and terms before work begins

Engagement letters document agreed expectations and terms to prevent disputes later.