Assessment and Evaluation Flashcards
7 cards from real PCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment and Evaluation flashcards as text
Which method traces a performance problem to its underlying source rather than its symptoms?
Answer: Root cause analysis
Root cause analysis (e.g., 5 Whys, fishbone) targets underlying causes.
A Likert scale is best suited for measuring:
Answer: Attitudes and degree of agreement
Likert scales capture ordinal levels of agreement or attitude.
An evaluator involves client stakeholders throughout design and interpretation to increase use of findings. This approach is:
Answer: Utilization-focused evaluation
Utilization-focused evaluation (Patton) is designed around intended use by intended users.
Which measure would best assess Kirkpatrick Level 4 for a sales training engagement?
Answer: Increase in quarterly revenue
Level 4 assesses organizational results such as revenue impact.
Converting intangible benefits like employee morale into monetary values is often avoided because:
Answer: Conversion may be unreliable or not credible
Intangibles are reported separately when credible monetary conversion isn't possible.
A dashboard showing red, yellow, and green status against targets is primarily a tool for:
Answer: Performance monitoring
Status dashboards track ongoing performance against set targets.
Establishing baseline data before an intervention is critical because it:
Answer: Provides a reference point to measure change
Baselines allow comparison of pre- and post-intervention performance.
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