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Assessment and Evaluation Flashcards

7 cards from real PCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Assessment and Evaluation flashcards as text

  1. A program had costs of $50,000 and total monetary benefits of $80,000. Using the Phillips ROI formula, what is the ROI?

    Answer: 60%

    ROI = (benefits − costs) ÷ costs × 100 = 30,000 ÷ 50,000 = 60%.

  2. Which of the following is a LEADING indicator for a customer-retention consulting project?

    Answer: Customer satisfaction scores trending monthly

    Leading indicators signal future results before outcomes are realized.

  3. When two independent evaluators score the same client presentations and reach similar ratings, this shows:

    Answer: Inter-rater reliability

    Agreement between different raters is inter-rater reliability.

  4. A SMART objective for an evaluation must be all of the following EXCEPT:

    Answer: Theoretical

    SMART stands for Specific, Measurable, Achievable, Relevant, Time-bound.

  5. A consultant notices that productivity improved simply because employees knew they were being observed. This is the:

    Answer: Hawthorne effect

    The Hawthorne effect occurs when behavior changes due to awareness of being studied.

  6. Which assessment framework evaluates an organization across financial, customer, internal process, and learning & growth perspectives?

    Answer: Balanced Scorecard

    Kaplan and Norton's Balanced Scorecard uses these four perspectives.

  7. A summative evaluation is primarily used to:

    Answer: Judge overall merit or worth after completion

    Summative evaluation renders a final judgment on effectiveness.

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