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Applied Methods and Techniques Flashcards

7 cards from real PCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Applied Methods and Techniques flashcards as text

  1. A consultant wants to identify the 20% of defect causes producing about 80% of customer complaints. Which tool is most appropriate?

    Answer: Pareto chart

    A Pareto chart ranks causes by frequency so the vital few can be separated from the trivial many.

  2. Which technique repeatedly asks 'why' to trace a problem back to its underlying cause?

    Answer: Five Whys

    The Five Whys drills down through successive causes until a root cause is reached.

  3. In a fishbone (Ishikawa) diagram, what is placed at the 'head' of the fish?

    Answer: The problem or effect being analyzed

    The head holds the effect, and the bones represent categories of potential causes.

  4. A client team must reach consensus on future market trends using anonymous expert rounds with feedback. Which method fits best?

    Answer: Delphi technique

    The Delphi technique uses anonymous, iterative expert questionnaires to converge on a forecast.

  5. Which analysis maps driving forces against restraining forces affecting a proposed change?

    Answer: Force field analysis

    Kurt Lewin's force field analysis weighs forces for and against change.

  6. When a consultant compares a client's processes to those of a recognized industry leader to find improvement opportunities, this is called:

    Answer: Benchmarking

    Benchmarking compares performance and practices against best-in-class organizations.

  7. A RACI matrix is primarily used to clarify which of the following?

    Answer: Roles and responsibilities for tasks

    RACI defines who is Responsible, Accountable, Consulted, and Informed for each task.

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