PCC PCC Consulting Frameworks and Methodologies 1

Question 1

Which consulting framework divides a client organization's capabilities into primary and support activities to identify sources of competitive advantage?

Accepted Answer

Porter's Value Chain

Answer

Porter's Value Chain breaks down organizational activities into primary and support functions to reveal where value is created and competitive advantage can be gained.

Question 2

A consultant conducting a root cause analysis uses the '5 Whys' technique. What is the primary purpose of this method?

Accepted Answer

To drill down iteratively to the underlying cause of a problem

Answer

The 5 Whys technique iteratively asks 'why' to move past symptoms and identify the fundamental root cause of a problem.

Question 3

In the McKinsey 7S Framework, which of the following is classified as a 'hard' element?

Accepted Answer

Strategy

Answer

Strategy, Structure, and Systems are the three 'hard' elements in the 7S Framework because they are tangible and easily defined.

Question 4

A professional consultant uses benchmarking as an analytical tool. What does benchmarking primarily involve?

Accepted Answer

Comparing a client's performance metrics against industry leaders or best practices

Answer

Benchmarking compares a client's processes, performance, or results against recognized standards or top-performing peers to identify improvement gaps.

Question 5

Which problem-structuring tool visually organizes potential causes of a problem into categories such as people, process, equipment, and environment?

Accepted Answer

Fishbone (Ishikawa) Diagram

Answer

A Fishbone or Ishikawa Diagram uses a fish-skeleton shape to categorize and display the potential causes contributing to a specific problem or effect.

PCC - Professional Consultants Certificate Practice Test

PCC - Professional Consultants Certificate Practice Test

PCC PCC Consulting Frameworks and Methodologies 1