PBC Communication & Client Relations 2

Question 1

A mother who experienced a stillbirth says, 'I keep thinking I could have done something differently.' The best response is:

Accepted Answer

'Tell me more about what you're experiencing.'

Answer

Inviting the parent to share more creates space for processing without dismissing or redirecting feelings.

Question 2

When a bereaved father remains silent and avoids eye contact during a counseling session, the appropriate response is to:

Accepted Answer

Sit quietly and allow him space to be present

Answer

Comfortable silence communicates that the counselor is present and the parent does not need to perform or respond.

Question 3

A client asks if you think they should try to get pregnant again soon. The most appropriate response is:

Accepted Answer

Explore what they are hoping a new pregnancy will provide

Answer

Exploring the underlying hopes and fears empowers client decision-making without imposing the counselor's values.

Question 4

During a support group meeting, one parent begins to dominate the conversation. The facilitator should:

Accepted Answer

Gently acknowledge their story and invite other voices

Answer

Acknowledging the dominant speaker while creating space for others balances individual needs with group safety.

Question 5

Which type of language is MOST appropriate when speaking with newly bereaved parents about their baby?

Accepted Answer

The baby's name and personal references

Answer

Using the baby's name honors the child's identity and affirms the reality of their existence to the parents.

(PBC) Perinatal Bereavement Certification Practice Test