PBC Communication Skills & Cultural Sensitivity

Question 1

What is active listening in grief counseling?

Accepted Answer

Fully focusing and validating the speaker

Answer

Correcting the speaker

Answer

Interrupting with solutions

Answer

Distracting them from grief

Question 2

Why is non-verbal communication important in grief support?

Accepted Answer

It conveys empathy and understanding

Answer

It replaces all verbal cues

Answer

It reveals unconscious bias

Answer

It confuses the client

Question 3

What role does silence play in supportive communication?

Accepted Answer

It allows reflection and emotional processing

Answer

It should be avoided

Answer

It indicates counselor confusion

Answer

It breaks trust

Question 4

How can a counselor demonstrate cultural sensitivity?

Accepted Answer

Respect and incorporate cultural practices

Answer

Assume one-size-fits-all rituals

Answer

Educate clients about mainstream grief

Answer

Avoid learning about other cultures

Question 5

Which communication approach is least effective in grief counseling?

Accepted Answer

Minimizing the person’s emotions

Answer

Using empathetic language

Answer

Allowing silence

Answer

Reflecting the client’s words

Question 6

What is an example of inclusive language in bereavement support?

Accepted Answer

Using gender-neutral terms when appropriate

Answer

Referring only to 'mother' and 'father'

Answer

Labeling experiences as normal

Answer

Assuming cultural beliefs

Question 7

Why should counselors avoid making assumptions about a family's grief response?

Accepted Answer

Respect for diversity supports healing

Answer

Grief is universal and the same

Answer

Assumptions simplify support

Answer

Standardize responses for all

Question 8

How can reflective statements help grieving individuals?

Accepted Answer

Helps clarify and validate emotions

Answer

Interrupts emotional expression

Answer

Shows judgment

Answer

Ends the conversation

Question 9

What is the role of empathy in grief support?

Accepted Answer

To foster connection and understanding

Answer

To remain emotionally detached

Answer

To challenge their emotions

Answer

To create emotional distance