PAR Scheduling and Pre-Arrival Coordination 3

Question 1

During appointment scheduling, a patient discloses they do not have transportation to the clinic. The PAR's best response is to:

Accepted Answer

Inform the patient of available transportation assistance programs or community resources

Answer

PARs should connect patients with transportation assistance programs to reduce social barriers to care and prevent no-shows.

Question 2

A PAR discovers a scheduling conflict where two patients are booked in the same room at the same time. The immediate action should be to:

Accepted Answer

Notify the supervisor and reschedule one patient with appropriate notice

Answer

Double-booking an exam room must be resolved proactively by notifying leadership and contacting one patient to reschedule with proper notice.

Question 3

Which of the following is an example of an open-access scheduling model?

Accepted Answer

A set number of slots are held each day for same-day or next-day appointments

Answer

Open-access scheduling reserves daily slots to accommodate urgent or same-day needs, improving access and reducing wait times.

Question 4

A patient calls to reschedule a pre-operative appointment. The PAR should first:

Accepted Answer

Verify how much lead time is needed before surgery before confirming a new date

Answer

Pre-operative appointments must occur within a specific window before surgery; the PAR must confirm clinical timelines before rebooking.

Question 5

When confirming a patient's appointment, the PAR should verify all of the following EXCEPT:

Accepted Answer

The provider's personal home address

Answer

The provider's personal home address is private information irrelevant to appointment confirmation.

(PAR) Patient Access Representative Certification Practice Test