PAR Registration Procedures 2

Question 1

A patient presents for an outpatient procedure but cannot recall their insurance ID number. What is the best first step?

Accepted Answer

Call the insurance company directly to verify using the patient's name and date of birth

Answer

Calling the insurance company with the patient's demographics allows the PAR to verify active coverage even without the card present.

Question 2

Which document is used to assign the patient's insurance benefits directly to the healthcare provider?

Accepted Answer

Assignment of Benefits (AOB) form

Answer

The Assignment of Benefits form authorizes the payer to send reimbursement directly to the provider rather than the patient.

Question 3

During registration, you discover the patient's address on file is two years old. What should you do?

Accepted Answer

Update the address after confirming with the patient and document the change

Answer

Updating demographic information at each encounter ensures accurate billing and timely correspondence with the patient.

Question 4

A guarantor is best defined as:

Accepted Answer

The person financially responsible for the patient's account

Answer

The guarantor is the individual responsible for paying the patient's bill, which may or may not be the patient themselves.

Question 5

When collecting a copayment during registration, which of the following is the most appropriate action?

Accepted Answer

Collect the copay upfront and issue an itemized receipt

Answer

Collecting copayments at the point of service and providing a receipt is standard practice and reduces accounts receivable.

(PAR) Patient Access Representative Certification Practice Test