PAR Patient Registration & Information Management 2

Question 1

A patient presents at registration but cannot remember their Social Security Number. What is the best action?

Accepted Answer

Register the patient using other identifiers and note SSN as unknown

Answer

Patients can be registered using other demographic identifiers; SSN is not mandatory to initiate care.

Question 2

Which of the following is an example of a hard copy of a patient's medical record?

Accepted Answer

A printed discharge summary handed to the patient

Answer

A printed discharge summary is a physical, hard-copy document of the patient's medical record.

Question 3

During registration, you discover the patient's name is spelled differently on their insurance card vs. their photo ID. What should you do?

Accepted Answer

Use the photo ID spelling and notify the insurance company of the discrepancy

Answer

The government-issued photo ID is the most authoritative source for legal name spelling, and any discrepancy should be flagged to insurance.

Question 4

What does the term 'pre-registration' refer to in patient access?

Accepted Answer

Collecting patient demographic and insurance information before the service date

Answer

Pre-registration involves gathering demographic and insurance data in advance to streamline the check-in process on the day of service.

Question 5

A patient insists their middle name be included in their registration record. What should the PAR do?

Accepted Answer

Add the middle name as requested to ensure accurate patient identification

Answer

Accurate and complete demographic data, including middle names when provided, improves patient identification and reduces duplicate records.

(PAR) Patient Access Representative Certification Practice Test