A patient is visibly upset and complaining loudly at the registration desk about the long wait time. Which of the following is the MOST effective initial response for the Patient Access Representative?
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A
Telling the patient that other people have been waiting longer and they need to be patient.
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B
Immediately asking for the patient's insurance card and date of birth to speed up the process.
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C
Acknowledging the patient's frustration and asking open-ended questions to understand their specific concerns.
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D
Informing the patient that you are not responsible for the wait times and directing them to a manager.