SLM Loyalty Architecture

Question 1

What is CRM?

Accepted Answer

Customer Relationship Management — software for managing customer interactions

Answer

CRM systems help businesses manage customer interactions, track relationships, and streamline sales and marketing processes.

Question 2

What is lead scoring?

Accepted Answer

Assigning numerical values to leads based on their likelihood to convert

Answer

Lead scoring ranks prospects based on behaviors, demographics, and engagement, helping sales teams prioritize the most promising leads.

Question 3

What is marketing automation?

Accepted Answer

Using software to automate repetitive marketing tasks like emails and social posts

Answer

Marketing automation uses technology to automate repetitive marketing tasks, nurture leads through the funnel, and deliver personalized content at scale.

Question 4

What is an email open rate?

Accepted Answer

The percentage of recipients who opened an email

Answer

Email open rate is calculated by dividing the number of unique opens by the number of delivered emails, indicating how effective subject lines and sender reputation are.

Question 5

What is A/B testing in marketing?

Accepted Answer

Comparing two versions of content to see which performs better

Answer

A/B testing (split testing) sends two variants to similar audiences and measures which performs better on a specific metric, enabling data-driven optimization.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Loyalty Architecture