RSA NSW Refusing Service 6

Question 1

What obligation does a worker have if they identify a Refusing Service hazard?

Accepted Answer

Report it immediately to their supervisor or HSR, and take reasonable care to protect themselves and others

Answer

Workers have a legal obligation to report hazards and take reasonable care for their own and others' health and safety.

Question 2

How should Refusing Service risk controls be prioritised when multiple options exist?

Accepted Answer

Apply the hierarchy of controls — use the most effective control that is reasonably practicable

Answer

The hierarchy of controls guides prioritisation — always implement the highest-level (most effective) control that is reasonably practicable.

Question 3

What is the role of workplace safety committees in Refusing Service management?

Accepted Answer

Facilitating cooperation between the PCBU and workers, reviewing safety procedures, and recommending improvements

Answer

Safety committees provide a structured forum for cooperation between management and workers on WHS matters.

Question 4

When is it appropriate to use administrative controls for Refusing Service risks?

Accepted Answer

When elimination, substitution, isolation, and engineering controls are not reasonably practicable

Answer

Administrative controls (procedures, training, rotation) should be used when higher-level controls cannot adequately reduce the risk.

Question 5

What must a Refusing Service procedure include to be effective?

Accepted Answer

Clear steps, responsibilities, hazard controls, PPE requirements, emergency procedures, and review dates

Answer

Effective procedures must be comprehensive, clear, practical, and include all information needed for safe work.

RSA NSW Practice Test