RSA NSW Refusing Service 6

Question 1

What obligation does a worker have if they identify a Refusing Service hazard?

Accepted Answer

Report it immediately to their supervisor or HSR, and take reasonable care to protect themselves and others

Answer

No obligation

Answer

Fix it themselves without telling anyone

Answer

Document it in their personal diary only

Question 2

How should Refusing Service risk controls be prioritised when multiple options exist?

Accepted Answer

Apply the hierarchy of controls — use the most effective control that is reasonably practicable

Answer

Choose the cheapest option

Answer

Use all controls simultaneously regardless of cost

Answer

Let workers choose their preferred control

Question 3

What is the role of workplace safety committees in Refusing Service management?

Accepted Answer

Facilitating cooperation between the PCBU and workers, reviewing safety procedures, and recommending improvements

Answer

No role

Answer

Setting worker salaries

Answer

Planning social events

Question 4

When is it appropriate to use administrative controls for Refusing Service risks?

Accepted Answer

When elimination, substitution, isolation, and engineering controls are not reasonably practicable

Answer

As the first choice always

Answer

Never

Answer

Only on weekends

Question 5

What must a Refusing Service procedure include to be effective?

Accepted Answer

Clear steps, responsibilities, hazard controls, PPE requirements, emergency procedures, and review dates

Answer

A company letterhead only

Answer

Only a signature page

Answer

A brief paragraph

Question 6

What is the consequence of inadequate Refusing Service risk management?

Accepted Answer

Worker injuries, regulatory penalties, prosecution, compensation claims, and reputational damage

Answer

No consequences

Answer

Minor inconvenience only

Answer

Reduced paperwork