PCV Passenger Safety & Duty of Care 2

Question 1

What is the driver's responsibility when a passenger falls on the bus?

Accepted Answer

Stop safely if not already stationary, assist the passenger and assess for injury, call for medical help if needed, and report the incident

Answer

When a passenger falls, the driver must stop safely, assess the passenger's condition, provide first aid if trained, call 999 if seriously injured, ensure other passengers are not in danger, and complete an incident report.

Question 2

What should a PCV driver do if a passenger threatens them or another passenger?

Accepted Answer

Remain calm, do not retaliate, follow operator security procedures, call the police if necessary, and stop the vehicle in a safe place

Answer

Aggressive passengers require a calm, professional response. The driver should not escalate the situation, should follow operator procedures (which may include calling the control room or police), and should stop safely if the threat is serious. Personal safety is paramount.

Question 3

What is the rule regarding a PCV driver leaving the cab while carrying passengers?

Accepted Answer

Drivers must apply the handbrake and ensure the vehicle is stationary and secure before leaving the cab — engine must be switched off on some vehicles

Answer

When a driver needs to leave the cab (e.g., to assist a passenger), the vehicle must be stationary, handbrake applied, and on some vehicles the engine switched off. Leaving a running vehicle unsecured with passengers on board is dangerous and potentially illegal.

Question 4

What information must a driver give to a passenger who asks about the route?

Accepted Answer

The driver should provide route, stop, and service information — operators are required to provide accessible travel information

Answer

PCV operators and drivers have a duty to provide accessible travel information to passengers. Drivers should answer reasonable questions about stops and routes. This is part of the duty of care and passenger service obligations.

Question 5

What should a PCV driver do if a child appears to be travelling alone and appears lost or distressed?

Accepted Answer

Stop safely, check on the child, alert the control room, and if necessary contact police while remaining with the child until help arrives

Answer

A child appearing lost or distressed is a safeguarding concern. The driver must stop if safe to do so, check on the child, contact the control room and/or police, and ensure the child is not left alone. Child safeguarding is a duty of care.

DVSA UK Driving Theory Practice Test

DVSA UK Driving Theory Practice Test

PCV Passenger Safety & Duty of Care 2