PCV Passenger Safety & Duty of Care 2

Question 1

What is the driver's responsibility when a passenger falls on the bus?

Accepted Answer

Stop safely if not already stationary, assist the passenger and assess for injury, call for medical help if needed, and report the incident

Answer

Continue to the next stop before assisting — stopping suddenly could injure others

Answer

It is not the driver's responsibility — the passenger chose to stand

Answer

Only assist if the passenger requests help

Question 2

What should a PCV driver do if a passenger threatens them or another passenger?

Accepted Answer

Remain calm, do not retaliate, follow operator security procedures, call the police if necessary, and stop the vehicle in a safe place

Answer

Immediately stop and eject the threatening passenger at any location

Answer

Ignore the behaviour and continue the route

Answer

Accelerate to reach the nearest stop quickly

Question 3

What is the rule regarding a PCV driver leaving the cab while carrying passengers?

Accepted Answer

Drivers must apply the handbrake and ensure the vehicle is stationary and secure before leaving the cab — engine must be switched off on some vehicles

Answer

Drivers may leave the cab at any time if the handbrake is applied

Answer

Drivers may leave the cab briefly without applying the handbrake if the road is level

Answer

Leaving the cab while passengers are on board is always prohibited

Question 4

What information must a driver give to a passenger who asks about the route?

Accepted Answer

The driver should provide route, stop, and service information — operators are required to provide accessible travel information

Answer

Drivers are not required to answer passenger questions — only to drive safely

Answer

Tell the passenger to check the timetable board

Answer

Refer all enquiries to the call centre

Question 5

What should a PCV driver do if a child appears to be travelling alone and appears lost or distressed?

Accepted Answer

Stop safely, check on the child, alert the control room, and if necessary contact police while remaining with the child until help arrives

Answer

Continue to the destination — the child may know where they are going

Answer

Ask other passengers to look after the child

Answer

Only act if the child asks for help

Question 6

Under the Equality Act 2010, what must a PCV driver do for passengers with disabilities?

Accepted Answer

Make reasonable adjustments to assist disabled passengers, including deploying the ramp and allowing wheelchair users priority in designated spaces

Answer

Only assist if specifically requested by the passenger

Answer

Treat disabled passengers exactly the same as all other passengers without any adjustment

Answer

Only assist if the operator has a specific policy