ISO 20000 Certification Supplier Management

Question 1

What does ISO/IEC 20000-1 require organizations to do when using external suppliers to deliver parts of a service?

Accepted Answer

Document and manage supplier relationships

Answer

ISO/IEC 20000-1 requires organizations to document and manage supplier relationships to ensure services meet agreed requirements.

Question 2

In ISO 20000, what is the primary purpose of supplier management?

Accepted Answer

To ensure supplier-delivered services meet agreed requirements

Answer

Supplier management in ISO 20000 ensures that supplier-delivered services meet agreed requirements and support the organization's service commitments.

Question 3

Which document formally defines the terms and conditions of a relationship between an organization and its external supplier in ISO 20000?

Accepted Answer

Underpinning Contract (UC)

Answer

An Underpinning Contract (UC) formally defines the obligations between an organization and an external supplier in ISO 20000.

Question 4

What must an organization maintain as part of ISO 20000 supplier management to track all active vendors?

Accepted Answer

A supplier register or inventory

Answer

ISO 20000 requires organizations to maintain a supplier register that documents all active suppliers and the services they provide.

Question 5

Under ISO 20000, when a supplier sub-contracts services to another party, who is responsible for ensuring those sub-contracted services meet agreed requirements?

Accepted Answer

The prime contractor (direct supplier) remains responsible

Answer

The prime contractor remains responsible for ensuring sub-contracted services meet agreed requirements under ISO 20000.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification Supplier Management