ISO 20000 Certification ISO 20000 Design and Transition Processes Questions and Answers 2

Question 1

Which activity is primarily associated with the design coordination process in ISO 20000?

Accepted Answer

Ensuring new or changed services meet agreed requirements

Answer

Design coordination ensures that new or changed services are designed to meet the agreed requirements before transition into the live environment.

Question 2

What is the main purpose of the release and deployment management process under ISO 20000?

Accepted Answer

To build, test, and deliver the capability to provide the services specified by service design

Answer

Release and deployment management is responsible for building, testing, and delivering changes into the live environment as designed.

Question 3

During service transition, what must be assessed before deploying a new service into the live environment?

Accepted Answer

The readiness of the service, support arrangements, and acceptance criteria

Answer

Before deployment, readiness assessments verify the service meets acceptance criteria and that support arrangements are in place.

Question 4

In ISO 20000, which document typically defines the acceptance criteria for transitioning a new service?

Accepted Answer

Service design plan

Answer

The service design plan establishes acceptance criteria that must be satisfied before a service transitions to live operation.

Question 5

What role does configuration management play during the design and transition processes?

Accepted Answer

It ensures accurate information about service assets and configurations is available for design and transition decisions

Answer

Configuration management provides reliable data about service components, which is essential for making informed design and transition decisions.

ISO 20000 Certification Practice Test