A certified practitioner is preparing a feedback session for a leader who scored high on HDS Excitable and low on HPI Adjustment. During the session, the leader becomes defensive and dismissive, stating, 'This report doesn't sound like me at all.' Which of the following is the MOST effective initial step for the practitioner to take?
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A
Acknowledge the leader's perspective and ask open-ended questions to explore which parts of the report feel inaccurate and why.
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B
Reiterate the scientific validity of the Hogan assessments to build credibility and counter the leader's resistance.
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C
Immediately shift the focus to the leader's strengths on the HPI to make them feel more comfortable before returning to the HDS.
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D
Suggest that the described behaviors are likely only visible to others when the leader is under significant stress.