Geico Assessment Test Customer Service

Question 1

A customer is upset about a rate increase. What is the BEST approach?

Accepted Answer

Empathize, explain the factors affecting rates, and review coverage for potential savings

Answer

Empathy combined with education and proactive savings review addresses the emotion and the practical concern.

Question 2

What is the primary purpose of claims processing in insurance?

Accepted Answer

To evaluate and settle policyholder claims fairly and efficiently according to policy terms

Answer

Claims processing evaluates losses against policy terms to provide fair, timely settlements, which is the core promise of insurance.

Question 3

What does 'premium' mean in insurance?

Accepted Answer

The amount paid by the policyholder for insurance coverage, typically monthly or annually

Answer

The premium is the cost of insurance, paid regularly to maintain coverage. It is determined by factors like risk level, coverage amount, and deductible.

Question 4

How should you handle a customer who is comparing GEICO rates with a competitor?

Accepted Answer

Highlight GEICO's value proposition including coverage quality, service, and potential discounts

Answer

Focusing on GEICO's strengths — quality coverage, excellent service, and available discounts — demonstrates value without negative competitor tactics.

Question 5

What is a deductible in an insurance policy?

Accepted Answer

The amount the policyholder pays out of pocket before insurance coverage kicks in

Answer

The deductible is the policyholder's share of the loss. A $500 deductible means the policyholder pays the first $500 of a covered loss.

Geico Assessment Test Practice Test

Geico Assessment Test Practice Test

Geico Assessment Test Customer Service