FREE Workkeys Workplace Documents Questions and Answers

Question 1

"ATTENTION ALL STAFF

For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.

FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.

CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.

BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."

You're an employee, and you want to know what time you'll be working on Black Friday. Where can you find the time?

Accepted Answer

Under the normal weekly schedule in the workroom.

Answer

The notice explicitly states, 'The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule.' This sentence directly indicates where an employee can find their specific work times for Black Friday. Therefore, checking the normal weekly schedule in the workroom will lead to the Black Friday schedule.

Question 2

"ATTENTION ALL STAFF

For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.

FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.

CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.

BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."

You are part of the front-of-house sales team, and on Wednesday, November 27, you are closing the store. What do you need to make sure you do before you leave?

Accepted Answer

Re-price items that will be on sale on Friday.

Answer

The 'FRONT-OF-HOUSE SALES' section clearly lists 'Staffing down on Wednesday: Reprice sale items' as a task. Since the employee is part of this team and closing on Wednesday, this is the specific action they must complete before leaving. This ensures items are correctly priced for the upcoming Black Friday sale.

Question 3

"ATTENTION ALL STAFF

For our annual Black Friday sale on November 29, we will open 4 hours early at 6:00 am. The Black Friday schedule for workers can be found online or in the workroom, right next to the normal weekly schedule. Because there will likely be more customers that day, you will all have to come to work, even if Fridays are not usually your day off. We will be closed on Thursday, November 28, so it will be important for everyone to do their part to get ready for the Black Friday sale early in the week.

FRONT-OF-HOUSE SALES
- Put items that will be for sale back on the shelves. Friday (list posted in workroom and in store flyer) (list posted in workroom and in store flyer)
- Make sure there are enough sale items on the floor.
- Take stock of the items for sale in the stockroom (after fully stocking floor)
- Staffing down on Wednesday: Reprice sale items.

CASHIERS
- Clear out any extra registers or lanes that will be used on Friday.
- Check how items are rung up for sale (procedure cards available at all registers).
- Fill up the registers with candy and other quick-sale items.

BACK-OF-HOUSE STAFF
- Check out sale items that come with free or cheap assembly.
- Set up places to put together items for sale.
- Clean and put things in order in the waiting area."

According to this notice, what does the staff need to do on Friday, November 29 for the day's sales?

Accepted Answer

Nothing.

Answer

The notice details preparatory tasks for the Black Friday sale, to be completed 'early in the week' and before the store opens. There are no specific new tasks listed for staff to perform *on* Friday, November 29, itself, beyond simply being present to handle customers. The listed items for Friday under 'FRONT-OF-HOUSE SALES' refer to *what* items are for sale, not actions to be taken on that day.

Question 4

"THE COUPON POLICY AT BLOUSE HOUSE

Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied."

You are employed by the Blouse House. Which of the following coupons are you NOT PERMITTED to accept?

Accepted Answer

A coupon that expired nine days ago

Answer

The coupon policy states that 'Any coupon that has been expired for more than a week won't be honored.' A coupon expired nine days ago falls into this category, as nine days is more than one week (seven days). Therefore, this specific coupon is not permitted for acceptance.

Question 5

"THE COUPON POLICY AT BLOUSE HOUSE

Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied."

The passage above serves the following purposes:

Accepted Answer

Inform employees of Blouse House’s coupon procedure

Answer

The passage is titled 'THE COUPON POLICY AT BLOUSE HOUSE' and uses language directed at employees, such as 'Customers can show...', 'You may still give the consumer...', and 'Put a paper coupon...'. This indicates its purpose is to inform employees about the store's specific rules and procedures for handling customer coupons. It outlines the operational guidelines for staff.

WorkKeys Practice Test

WorkKeys Practice Test

FREE Workkeys Workplace Documents Questions and Answers