FREE SHRM-CP Situational Judgment Items Questions and Answers

Question 1

A VP of talent development requests a two-day communication skills training for the team. The VP and the trainer meet for a planning session. The VP explains the department is working on several key projects and it needs to improve its effective communication to be successful. During the training session, the trainer observes an apparent lack of trust and openness among team members, which causes some team members to withdraw from the training activities. The VP receives feedback from managers that indicates the session did not go well, so the VP requests a meeting with the trainer.

After the training session is complete, which step should the trainer take?

Accepted Answer

Review the training evaluations for the session.

Answer

Explanation:
Situational judgment items require the examinee to think about what is occurring in the scenario and decide which response option identifies the most effective course of action. Other response options may be something you could do to respond to the situation, but SJIs require thinking and action based on the best of the available options.

Question 2

A VP of talent development requests a two-day communication skills training for the team. The VP and the trainer meet for a planning session. The VP explains the department is working on several key projects and it needs to improve its effective communication to be successful. During the training session, the trainer observes an apparent lack of trust and openness among team members, which causes some team members to withdraw from the training activities. The VP receives feedback from managers that indicates the session did not go well, so the VP requests a meeting with the trainer.

Which action should the trainer take to improve group dynamics?

Accepted Answer

Assess levels of trust among team members.

Answer

Explanation:
Panels of SHRM-certified subject matter experts rate the effectiveness of each SJI response option, and the “best” answer is derived by statistical analysis of those expert opinions.

Question 3

Three product leads from the research and development division of a software company meet with an HR manager to discuss the performance problems of a project manager. Each product lead reports encountering similar issues with the project manager. The biggest problem is the project manager consistently promises products will be completed by a specific date and fails to deliver. During the discussion, the three product leads complained about losing customers as a result of the project manager’s behaviors.

Six months after the initial consultation with the HR manager, the division director asks for an update on the project manager’s progress. Which is the best way for the HR manager to show this data?

Accepted Answer

Prepare a detailed performance summary for each project over the past six months.

Answer

Explanation:
Panels of SHRM-certified subject matter experts rate the effectiveness of each SJI response option, and the “best” answer is derived by statistical analysis of those expert opinions.

Question 4

Three product leads from the research and development division of a software company meet with an HR manager to discuss the performance problems of a project manager. Each product lead reports encountering similar issues with the project manager. The biggest problem is the project manager consistently promises products will be completed by a specific date and fails to deliver. During the discussion, the three product leads complained about losing customers as a result of the project manager’s behaviors.

The project manager says managing multiple large projects is too difficult. Which strategy should the HR manager use to best address this issue?

Accepted Answer

Help the project manager break large tasks into smaller, more manageable pieces.

Answer

Explanation:
Panels of SHRM-certified subject matter experts rate the effectiveness of each SJI response option, and the “best” answer is derived by statistical analysis of those expert opinions.

Question 5

Two manufacturing companies merge, and two middle-level managers learn that they are being paid substantially less than their new counterparts. The employees demand a meeting with their manager and HR to discuss the issue. In that meeting, both employees indicated that they believe they are entitled to a salary increase to match their new colleagues. HR is aware that the company relies on these two employees and the company needs to retain them for at least another three months to ensure they finish their post-merge projects.

How should HR respond?

Accepted Answer

Make a commitment to review the compensation structure of the individuals working in substantially similar roles and to circle back with them with your findings.

Answer

Explanation:
Choice D is the correct answer because HR professionals should ensure that their decisions are data-driven and should not simply increase compensation based on an employee’s request.

SHRM-CP - Society for Human Resource Management Certified Professional Practice Test

SHRM-CP - Society for Human Resource Management Certified Professional Practice Test

FREE SHRM-CP Situational Judgment Items Questions and Answers