FREE SHRM-CP Knowledge Items Questions and Answers

Question 1

Which selection tool should be used to fill a vacancy that requires managing multiple priorities and working under pressure?

Accepted Answer

Behavioral assessment

Answer

Cognitive ability test

Answer

Background check

Answer

Academic transcript

Question 2

Which action best fosters high ethical standards in an organization?

Accepted Answer

Providing manager training on codes of conduct

Answer

Establishing an anonymous reporting hotline

Answer

Adopting a corporate social responsibility policy

Answer

Distributing the employee handbook annually

Question 3

When developing an emergency disaster plan, which activity occurs during a vulnerability analysis?

Accepted Answer

Determining the likelihood of potential hazards and their effects on the business

Answer

Identifying key products, services, and operations and evaluating their reinforcements

Answer

Assessing available internal and external resources and establishing emergency contacts

Answer

Working with an insurance carrier to analyze exclusions and areas of exposure

Question 4

Several raters evaluate job descriptions and arrange them according to their value to the company. Which job evaluation method are the raters using?

Accepted Answer

Ranking

Answer

Classification

Answer

Point factor

Answer

Market-pricing

Question 5

Which strategy best facilitates internal transfers and maximizes flexibility when assigning pay levels?

Accepted Answer

Implementing a broadband pay system

Answer

Adjusting pay based on comparable worth of jobs

Answer

Minimizing overlap between pay grades

Answer

Adopting a seniority-based pay system

Question 6

Which activity best exemplifies job enrichment?

Accepted Answer

A sales employee is selected by a supervisor to mentor junior employees.

Answer

An IT employee researches how to resolve a software problem.

Answer

A marketing employee spends extra time developing new branding ideas.

Answer

A billing department employee is given the added responsibility of calculating payroll.

Question 7

If a manager issues a written warning to an employee who comes in late to work because he concludes that the employee just wants to exert the least amount of effort to remain employed, which theory of motivation is he is utilizing?

Accepted Answer

Attribution theory

Answer

Self-determination theory

Answer

Trait theory

Answer

Contingency theory

Question 8

If three companies merge, what does it mean when a number of employees' salaries are red-circled?

Accepted Answer

The employees are paid over the rate of others at the company in the same role but their rates will continue to be paid.

Answer

The employees will be prohibited from receiving any further salary increases.

Answer

The employees are paid over the rate of others at the company in the same roles so their rates will gradually be decreased to align with their counterparts.

Answer

The employees are paid under the rates of others at the company and the rates will be gradually increased to match their counterparts.

Question 9

If a group of hotel employees is on strike and a group of delivery workers joins the strike in support of the hotel employees this is called:

Accepted Answer

A sympathy strike

Answer

A support strike

Answer

A secondary strike

Answer

A boycott

Question 10

If an executive starts a bargaining session by stating that the best base compensation offer they can offer is $175,000 and the candidate responds that the lowest base salary he will accept is $192,000, what type of bargaining is this?

Accepted Answer

Position-based bargaining

Answer

Principled bargaining

Answer

Auction bargaining

Answer

Interest-based bargaining