A social worker at a community health clinic notices that immigrant clients with limited English proficiency (LEP) are consistently missing follow-up appointments. The current system relies on automated English-only phone call reminders. Which of the following is the MOST effective macro-level intervention to address this social justice issue?
-
A
Offer to personally call each LEP client to remind them of their appointments.
-
B
Advocate for the clinic to implement a multi-language reminder system and provide access to interpretation services.
-
C
Provide LEP clients with a handout of their appointment times and dates upon scheduling.
-
D
Refer LEP clients to a community organization that teaches English language classes.