CPSA Application Design & Case Management

Question 1

What is the primary purpose of a case type in Pega?

Accepted Answer

To represent a business process and manage its lifecycle

Answer

In Pega, a case type is a fundamental building block that models a specific business transaction or process, such as an "Onboarding Request" or "Claim." It defines the stages, steps, and data associated with that process, orchestrating its entire lifecycle from creation to resolution.

Question 2

How does Pega support application scalability?

Accepted Answer

By using reusable rules and hierarchical design

Answer

Pega promotes scalability through its architecture, which emphasizes the creation and reuse of rules (e.g., data transforms, activities, UI sections) across different applications and case types. This hierarchical design, combined with Pega's platform capabilities, allows applications to grow and handle increased workloads efficiently without requiring extensive recoding.

Question 3

What is a stage in a Pega case lifecycle?

Accepted Answer

A major milestone or phase in a case lifecycle

Answer

A stage in a Pega case lifecycle represents a significant phase or milestone that a case progresses through, such as "New," "Pending Approval," or "Resolved." Stages help organize the workflow into logical segments, making the business process clear and manageable, and often correspond to a change in the case's status.

Question 4

Why are data pages used in Pega?

Accepted Answer

To retrieve and cache data efficiently

Answer

Data pages (formerly Data Transforms) in Pega are used to fetch and store data from various sources, such as databases, external systems, or other Pega rules, and make it available for use in an application. They are crucial for improving performance by caching data, reducing redundant calls, and ensuring data consistency across the application.

Question 5

What defines routing in Pega workflows?

Accepted Answer

The logic for assigning tasks to users or work queues

Answer

Routing in Pega workflows defines how work assignments (tasks) are directed to the appropriate individual users or work queues (groups of users). This logic ensures that tasks are handled by the right people or teams with the necessary skills and permissions, optimizing efficiency and accountability within the business process.

(CPSA) Certified Pega System Architect Practice Test

(CPSA) Certified Pega System Architect Practice Test

CPSA Application Design & Case Management