CSA CSA Business Process Automation

Question 1

In Pega, what is the primary purpose of a flow rule?

Accepted Answer

To define the sequence of steps and decisions in a business process

Answer

A flow rule in Pega models the end-to-end sequence of steps, decisions, and routing logic for a business process.

Question 2

Which shape in a Pega flow diagram represents a conditional branch based on a property value?

Accepted Answer

Decision shape

Answer

The Decision shape in a Pega flow evaluates conditions based on property values and routes the flow along different paths.

Question 3

What does SLA stand for in the context of Pega case management?

Accepted Answer

Service Level Agreement

Answer

SLA stands for Service Level Agreement, which defines goal, deadline, and urgency escalation timings for assignments and cases in Pega.

Question 4

Which Pega feature enables a case to progress through steps automatically without requiring human input?

Accepted Answer

Straight-through processing

Answer

Straight-through processing (STP) allows a Pega case to complete automated steps without any manual assignments.

Question 5

In a Pega flow, what is the role of a router shape?

Accepted Answer

To direct an assignment to the correct work queue or operator based on rules

Answer

A router shape in Pega evaluates routing logic to send an assignment to the appropriate work basket or operator.

CSA - Certified System Architect Practice Test