COE Human Resources Questions and Answers

Question 1

An ophthalmic practice has an employee who has been consistently late for their shift, impacting patient flow. The practice manager has already had an informal conversation with the employee, but the behavior continues. According to the principles of progressive discipline, what is the most appropriate next step?

Accepted Answer

Issue a formal verbal warning and document it in the employee's file.

Answer

Progressive discipline is a structured process to address employee performance or behavior issues. After an initial informal discussion fails, the next step is typically a formal verbal warning. This conversation should be documented, clearly stating the problem, the required change, and the consequences of continued failure to improve. Suspension and termination are later steps in the process, reserved for repeated offenses or more severe misconduct.

Question 2

For an ophthalmic practice to be considered a 'covered employer' under the Family and Medical Leave Act (FMLA), it must meet which of the following criteria?

Accepted Answer

Employ 50 or more employees for 20 or more workweeks in the current or preceding year.

Answer

The Family and Medical Leave Act (FMLA) applies to private-sector employers who employ 50 or more employees in 20 or more workweeks in the current or previous calendar year. The 15-employee threshold is associated with other laws like the Americans with Disabilities Act (ADA), and revenue or hospital affiliation are not the primary determinants for FMLA coverage.

Question 3

During an interview for an Ophthalmic Technician position, which of the following questions is legally permissible for the hiring manager to ask?

Accepted Answer

Are you able to lift 25 pounds and assist patients in and out of exam chairs, with or without reasonable accommodation?

Answer

It is legally permissible to ask questions directly related to the applicant's ability to perform the essential functions of the job, with or without reasonable accommodation. Questions about family status, arrest records (as opposed to convictions), and age (which can be inferred from graduation year) are generally considered illegal as they can lead to discrimination based on protected characteristics.

Question 4

A practice manager is classifying a new lead Ophthalmic Scribe. The employee is paid a salary of $60,000 per year and their primary duties involve documenting physician-patient encounters in the EHR, with no supervisory or significant independent decision-making responsibilities. Under the Fair Labor Standards Act (FLSA), how should this employee most likely be classified?

Accepted Answer

Non-exempt, because their duties do not meet the 'duties test' for exemption.

Answer

Under the FLSA, an employee must meet both the salary basis test and the duties test to be classified as exempt. While this employee meets the salary threshold, their primary duties of scribing are generally not considered administrative, executive, or professional duties that require the consistent exercise of discretion and independent judgment. Therefore, they fail the duties test and must be classified as non-exempt, making them eligible for overtime pay.

Question 5

An ophthalmic practice is creating a comprehensive job description for a new Billing Specialist role. To ensure legal compliance and effectively manage performance, which component is most critical to include?

Accepted Answer

A detailed outline of the 'essential functions' of the job.

Answer

Defining the 'essential functions' of a job is a critical component of a legally compliant job description, particularly under the Americans with Disabilities Act (ADA). It clarifies the fundamental duties of the position and is essential for evaluating applicants, managing performance, and determining reasonable accommodations. While other elements are useful, the essential functions are the most legally significant.

COE - Certified Ophthalmic Executive Practice Test

COE - Certified Ophthalmic Executive Practice Test

COE Human Resources Questions and Answers