COE Strategic Planning and Leadership

Question 1

Which planning tool involves analyzing an organization's Strengths, Weaknesses, Opportunities, and Threats?

Accepted Answer

SWOT analysis

Answer

PEST analysis

Answer

Gap analysis

Answer

Balanced scorecard

Question 2

In ophthalmology practice management, a 'balanced scorecard' typically measures performance across how many perspectives?

Accepted Answer

Four

Answer

Two

Answer

Three

Answer

Six

Question 3

Which leadership style is most appropriate when guiding highly experienced ophthalmic staff through a well-established routine?

Accepted Answer

Delegative

Answer

Directive

Answer

Coaching

Answer

Authoritative

Question 4

A COE candidate is developing a 3-year strategic plan. Which step should come FIRST?

Accepted Answer

Conduct an environmental scan

Answer

Set financial targets

Answer

Draft the mission statement

Answer

Assign departmental goals

Question 5

Key Performance Indicators (KPIs) in an ophthalmic practice are best described as:

Accepted Answer

Measurable values that track progress toward strategic objectives

Answer

Annual budget projections

Answer

Employee performance reviews

Answer

Billing code benchmarks

Question 6

Which change management model uses stages of Unfreeze, Change, and Refreeze?

Accepted Answer

Lewin's Change model

Answer

Kotter's 8-Step model

Answer

ADKAR model

Answer

McKinsey 7-S model