COE Strategic Planning and Leadership 1 — Questions and Answers
Question 1: Which planning tool involves analyzing an organization's Strengths, Weaknesses, Opportunities, and Threats?
- PEST analysis
- SWOT analysis (Correct answer)
- Gap analysis
- Balanced scorecard
Correct answer: SWOT analysis
SWOT analysis is a strategic framework used to evaluate internal strengths and weaknesses alongside external opportunities and threats.
Question 2: In ophthalmology practice management, a 'balanced scorecard' typically measures performance across how many perspectives?
- Two
- Three
- Four (Correct answer)
- Six
Correct answer: Four
The balanced scorecard framework measures performance across four perspectives: financial, customer, internal processes, and learning/growth.
Question 3: Which leadership style is most appropriate when guiding highly experienced ophthalmic staff through a well-established routine?
- Directive
- Delegative (Correct answer)
- Coaching
- Authoritative
Correct answer: Delegative
A delegative (laissez-faire) style is best when staff are highly competent and experienced, allowing them autonomy over familiar tasks.
Question 4: A COE candidate is developing a 3-year strategic plan. Which step should come FIRST?
- Set financial targets
- Conduct an environmental scan (Correct answer)
- Draft the mission statement
- Assign departmental goals
Correct answer: Conduct an environmental scan
An environmental scan assesses internal and external factors before goals or targets are set, forming the foundation of strategic planning.
Question 5: Key Performance Indicators (KPIs) in an ophthalmic practice are best described as:
- Annual budget projections
- Measurable values that track progress toward strategic objectives (Correct answer)
- Employee performance reviews
- Billing code benchmarks
Correct answer: Measurable values that track progress toward strategic objectives
KPIs are quantifiable metrics used to evaluate how effectively a practice is achieving its key business objectives.
Question 6: Which change management model uses stages of Unfreeze, Change, and Refreeze?
- Kotter's 8-Step model
- ADKAR model
- Lewin's Change model (Correct answer)
- McKinsey 7-S model
Correct answer: Lewin's Change model
Lewin's Change Management Model describes three stages: Unfreeze (preparing for change), Change (implementing it), and Refreeze (stabilizing the new state).
COE Strategic Planning and Leadership 1
Which planning tool involves analyzing an organization's Strengths, Weaknesses, Opportunities, and Threats?