CMA Certified Medical Assistant Patient Communication and Education Questions and Answers 2

Question 1

Which of the following BEST describes therapeutic communication?

Accepted Answer

Techniques that focus on the patient's needs and promote understanding

Answer

Therapeutic communication uses specific techniques focused on the patient's emotional and informational needs to foster a healing relationship.

Question 2

When documenting patient education in the medical record, the medical assistant should include:

Accepted Answer

Topics covered, materials given, patient response, and follow-up plan

Answer

Comprehensive documentation of patient education includes what was taught, materials provided, how the patient responded, and any planned follow-up.

Question 3

A patient refuses to follow the physician's recommended treatment plan. The medical assistant should:

Accepted Answer

Respect the refusal, document it, and notify the physician

Answer

Patient autonomy must be respected; refusals should be documented and the physician notified to ensure proper care management.

Question 4

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining eye contact while listening

Answer

Eye contact is a nonverbal cue that signals attentiveness and respect during patient interactions.

Question 5

A patient is being discharged and needs to understand wound care instructions. Which method is MOST effective?

Accepted Answer

Verbal explanation combined with written instructions and a teach-back

Answer

Combining verbal instructions with written materials and teach-back verification is the most effective approach for ensuring comprehension.

Certified Medical Assistant Exam Practice Test