CHT Performance Evaluation & Feedback

Question 1

What is the PRIMARY purpose of a performance evaluation in hospitality training?

Accepted Answer

To measure progress against established standards and guide development

Answer

Performance evaluations measure employee progress against defined standards and identify areas for growth and development.

Question 2

Which feedback method involves giving positive feedback, then constructive criticism, then positive feedback again?

Accepted Answer

The sandwich method

Answer

The sandwich method frames constructive criticism between two positive statements to make feedback more receptive.

Question 3

In the CHT framework, feedback should be given how soon after observing a performance issue?

Accepted Answer

As soon as possible while details are fresh

Answer

Timely feedback is most effective because both the trainer and employee can clearly recall the specific behavior being addressed.

Question 4

What does SMART stand for in the context of performance goals?

Accepted Answer

Specific, Measurable, Achievable, Relevant, Time-bound

Answer

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, providing a clear framework for performance targets.

Question 5

A hospitality trainer notices an employee consistently struggles with upselling. What should the trainer do FIRST?

Accepted Answer

Identify the root cause by observing and discussing with the employee

Answer

Identifying the root cause—whether it is a knowledge, skill, or motivational gap—guides the appropriate corrective training approach.

CHT - Certified Hospitality Trainer Practice Test