CHA Housekeeping & Facilities Management

Question 1

What is a par level in hotel housekeeping?

Accepted Answer

The standard quantity of supplies needed to support operations between deliveries

Answer

A par level establishes the standard quantity of linens, amenities, and supplies that must be maintained to support daily operations between delivery cycles.

Question 2

What is the standard number of rooms a housekeeper is expected to clean per 8-hour shift in a typical U.S. hotel?

Accepted Answer

14-16 rooms

Answer

The industry standard in U.S. hotels is approximately 14-16 rooms per 8-hour shift for a checkout room, though this varies by hotel type, room size, and brand standards.

Question 3

What does 'turndown service' mean in hotel operations?

Accepted Answer

An evening service preparing the guest room for sleep by folding back linens and refreshing amenities

Answer

Turndown service is an evening housekeeping service that prepares the room for sleep by folding back the bedcover, closing drapes, placing chocolates, and refreshing towels.

Question 4

What is a preventive maintenance (PM) program in hotel facilities?

Accepted Answer

Scheduled maintenance activities designed to prevent equipment breakdowns before they occur

Answer

A preventive maintenance program schedules regular inspections, servicing, and component replacement to prevent equipment failures, extend asset life, and reduce costly emergency repairs.

Question 5

What is the purpose of a room inspection program?

Accepted Answer

To ensure rooms meet brand and cleanliness standards before guest check-in

Answer

Room inspections verify that housekeeping has met quality standards, identifying deficiencies before guests encounter them and maintaining consistent service quality.

(CHA) Certified Hospitality Administrator Practice Test

(CHA) Certified Hospitality Administrator Practice Test

CHA Housekeeping & Facilities Management