CEH - Certified Executive Housekeeper Laundry and Linen Management Questions and Answers

Question 1

An in-house laundry manager observes that a recent batch of terry towels feels stiff and has a slight yellowish tint after washing. This issue is most likely caused by an improper concentration or failure to use which laundry chemical?

Accepted Answer

Sour (acid)

Answer

Sours are acidic compounds used in the final rinse cycle to neutralize any residual alkalinity from detergents and builders. If alkalinity is not properly neutralized, it can cause yellowing in fabrics, create a harsh or stiff feel, and lead to skin irritation for guests.

Question 2

When purchasing new bed linens, an Executive Housekeeper chooses a cotton/polyester blend over 100% cotton. What is the primary operational advantage of this choice for a high-volume hotel laundry?

Accepted Answer

Increased durability and faster drying times

Answer

The addition of polyester fibers to cotton increases the fabric's tensile strength, making it more durable and able to withstand more frequent and rigorous laundering cycles. Polyester absorbs less water than cotton, which significantly reduces drying times, leading to energy savings and increased laundry throughput.

Question 3

Which of the following is the most widely accepted key performance indicator (KPI) for measuring the labor productivity of an on-premise laundry (OPL) facility?

Accepted Answer

Pounds Per Operator Hour (PPOH)

Answer

Pounds Per Operator Hour (PPOH) is the standard industry KPI for measuring labor productivity in a laundry. It is calculated by dividing the total weight of laundry processed by the total number of hours worked by the laundry staff, providing a direct measure of labor efficiency.

Question 4

What is the primary purpose of the 'cool-down' cycle in a commercial laundry dryer?

Accepted Answer

To minimize wrinkling in permanent press and blended fabrics

Answer

The cool-down cycle tumbles the linens without heat at the end of the drying process. This allows the fibers, especially in synthetic blends, to cool and relax while in motion, which significantly reduces the setting of wrinkles and can decrease the need for ironing.

Question 5

An Executive Housekeeper is preparing a contract with an outside laundry service that charges by the pound. To ensure accurate billing and effective cost control, which procedure is most essential for the hotel to implement?

Accepted Answer

Weighing all soiled linen sent to the vendor and all clean linen received from the vendor.

Answer

When an outsourced laundry service bills by the pound, the most critical control measure is to verify the weight of both the soiled linen leaving the hotel and the clean linen returning. This practice ensures the hotel is only paying for the linen it sent out and helps identify any discrepancies or losses in the process.

(CEH) Certified Executive Housekeeper Practice Test

(CEH) Certified Executive Housekeeper Practice Test

CEH - Certified Executive Housekeeper Laundry and Linen Management Questions and Answers