An Agile team is kicking off a new initiative to build a customer relationship management (CRM) tool. The team needs to understand the end-to-end user journey and break down the work into a manageable backlog. What elicitation technique is BEST suited for visualizing the user's workflow and organizing features into a narrative flow?
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A
Personas
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B
Spikes
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C
Story Mapping
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D
Interviews