Effective Communication Flashcards
6 cards from real Ontario Security Guard Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Effective Communication flashcards as text
When should a security guard use written communication rather than verbal?
Answer: When documenting incidents, creating reports, or providing formal notices
Written communication is essential for creating permanent records of incidents, formal notices (like trespass warnings), and reports that may be used as evidence in legal proceedings.
What is 'cultural competency' in security guard communication?
Answer: The ability to understand, respect, and communicate effectively with people from diverse cultural backgrounds
Cultural competency involves understanding that different cultures have different communication styles, customs, and expectations, and adapting your approach accordingly while maintaining respect.
What is the purpose of a security guard's daily activity report (DAR)?
Answer: To provide a chronological record of all events, observations, and actions during a shift
A DAR provides a detailed chronological record of everything that occurred during a shift, including routine patrols, incidents, visitor logs, and any unusual observations.
When communicating with a person in crisis, what should a security guard do first?
Answer: Establish rapport by speaking calmly, introducing themselves, and assessing the situation
In a crisis situation, the first step is to establish rapport through calm communication, introduce yourself, and assess the situation. This helps build trust and begin de-escalation.
What is the NATO phonetic alphabet used for in security communications?
Answer: Spelling out letters clearly over radio to prevent miscommunication (e.g., Alpha, Bravo, Charlie)
The NATO phonetic alphabet (Alpha, Bravo, Charlie, etc.) is used to spell out letters clearly over radio or phone to prevent miscommunication, especially for licence plates, names, and addresses.
Which of the following best describes 'assertive communication'?
Answer: Clearly expressing your position while respecting the rights and feelings of others
Assertive communication involves clearly and confidently stating your position or directives while maintaining respect for others. It is firm but not aggressive.