OMVIC OMVIC Consumer Protection and Dispute Resolution 4

Question 1

Under the Motor Vehicle Dealers Act, what is the maximum administrative penalty OMVIC can impose on a registered dealer for a single violation?

Accepted Answer

$25,000

Answer

OMVIC can impose administrative penalties of up to $25,000 per violation on registered dealers under the MVDA.

Question 2

A consumer discovers after purchase that the odometer on their used vehicle was rolled back. Which OMVIC-governed concept most directly protects them?

Accepted Answer

The odometer disclosure requirement under the MVDA

Answer

The MVDA requires dealers to disclose accurate odometer readings; odometer tampering is a specific prohibited practice.

Question 3

When a consumer files a complaint with OMVIC against a dealer, what is the typical first step OMVIC takes?

Accepted Answer

Attempt mediation or contact the dealer to resolve the complaint

Answer

OMVIC typically first attempts to mediate between the consumer and the dealer to reach a resolution before escalating.

Question 4

What does OMVIC's 'Making It Right' program primarily aim to do?

Accepted Answer

Facilitate informal resolution of complaints between consumers and dealers

Answer

'Making It Right' is OMVIC's complaint resolution program designed to help consumers and dealers resolve disputes informally.

Question 5

A registered dealer fails to provide a consumer with a signed copy of the bill of sale at the time of purchase. Under the MVDA, this is:

Accepted Answer

A prohibited practice regardless of consumer consent

Answer

Dealers must provide consumers with a signed copy of the purchase contract at the time of sale; this cannot be waived by the consumer.

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC OMVIC Consumer Protection and Dispute Resolution 4