A customer returns a vehicle two days after purchase claiming the salesperson misrepresented the vehicle's history. Under OMVIC's ethical standards, what is the registrant's responsibility?
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A
Investigate the complaint fairly and attempt to resolve it in good faith
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B
Refer the customer to OMVIC's complaint process without engaging further
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C
Deny any wrongdoing since the contract was signed by the customer
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D
Offer a small discount on a future purchase to resolve the matter informally