OMVIC Vehicle Sales Process and Documentation 4

Question 1

A customer verbally agrees to purchase a used vehicle and is ready to sign a purchase agreement. The dealer has not yet provided the Used Vehicle Information Package (UVIP). Which action must the dealer take before proceeding?

Accepted Answer

Provide the UVIP to the buyer before any contract or agreement is signed

Answer

Under the Motor Vehicle Dealers Act (MVDA), a registered dealer must provide the Used Vehicle Information Package (UVIP) to the prospective buyer BEFORE the buyer signs any contract or agreement to purchase. Providing it at delivery or only on request violates OMVIC regulations and can expose the dealer to regulatory action.

Question 2

A customer signed a purchase agreement for a $28,000 used vehicle and paid a $2,000 deposit. Two days later, the buyer calls to cancel, citing a change of heart. Under Ontario's Motor Vehicle Dealers Act, what is the dealer's correct position?

Accepted Answer

The buyer has no statutory right to cancel simply due to a change of mind; the contract terms govern deposit forfeiture

Answer

Unlike some consumer contracts in Ontario, vehicle purchase agreements have NO statutory cooling-off period. Once a buyer signs a valid purchase agreement, they are legally bound. The buyer's right to cancel (and any deposit consequences) is governed by the contract itself, not by a blanket statutory right to rescind. Dealers frequently encounter buyers who mistakenly believe a cooling-off period exists — knowing this distinction is critical.

Question 3

A dealer advertises a pre-owned SUV online at $31,499. When the customer arrives and reviews the bill of sale, the price is broken out as $29,999 (vehicle) + $1,500 (administration fee). The customer complains this violates OMVIC's pricing rules. Which statement is accurate?

Accepted Answer

The dealer is in violation; all fees except HST and licensing must be included in the advertised price

Answer

OMVIC's all-in pricing rule requires that the advertised price include every charge the consumer must pay — including administration fees, documentation fees, and any other dealer-imposed fees. The ONLY amounts that may be added at the point of sale beyond the advertised price are HST and provincial licensing/registration fees. Adding a $1,500 admin fee on top of the advertised price is a direct violation of this rule, regardless of disclosure timing.

Question 4

A dealer delivers a vehicle to a customer under a spot delivery arrangement while financing approval is still pending. The lender subsequently declines the financing application. What is the dealer legally required to do?

Accepted Answer

Honor the original contracted terms or allow the buyer to unwind the deal; the dealer cannot unilaterally impose new, less favourable financing terms

Answer

Under OMVIC's Code of Ethics and the MVDA, spot delivery (delivering a vehicle before financing is confirmed) creates obligations on the dealer. If financing falls through, the dealer cannot simply repossess the vehicle or impose materially different terms (e.g., a higher interest rate or larger down payment). The dealer must either arrange financing on the same terms as originally agreed or allow the buyer to unwind the transaction and recover any deposit paid. Attempting to leverage the situation to extract better terms is an unfair practice.

Question 5

A customer trades in their vehicle as part of a deal. After the trade-in is accepted and the new vehicle is delivered, the dealer discovers the trade-in has a $4,200 outstanding lien. Who bears responsibility for this lien under OMVIC regulations?

Accepted Answer

The dealer bears primary responsibility, as the dealer is required to conduct a lien search on any vehicle they take in trade before completing the transaction

Answer

Registered dealers are required to conduct proper due diligence — including a lien search via a Personal Property Security Act (PPSA) search — on any vehicle they accept as a trade-in. Failing to do so does not transfer liability to the customer. If the dealer skips this step and subsequently resells the vehicle with an undisclosed lien attached, the dealer can face regulatory consequences and potential civil liability. The onus is on the registered dealer, not the consumer, to perform this check.

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC Vehicle Sales Process and Documentation 4