OMVIC Code of Ethics Scenarios Flashcards
7 cards from real OMVIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 OMVIC Code of Ethics Scenarios flashcards as text
A car salesperson promises a customer that the certified pre-owned vehicle has passed a 150-point inspection when no such inspection has been completed. Under the OMVIC Code of Ethics, this constitutes:
Answer: Misrepresentation, which is a violation of the duty to deal honestly
The Code of Ethics prohibits all misrepresentations, including verbal false statements about a vehicle's certification or inspection status.
A dealership posts an online advertisement for a vehicle at $18,500 but adds $2,800 in undisclosed administrative fees at the point of sale. What does the OMVIC Code of Ethics and MVDA require?
Answer: All fees must be included in the advertised price or clearly disclosed before any agreement is signed
Under OMVIC's advertising standards and the Code of Ethics, the total price including all mandatory fees must be disclosed in advertising to prevent deception.
A salesperson's personal friend is selling a vehicle through the dealership. The salesperson adjusts the asking price upward to earn a higher commission without the friend's knowledge. This violates the Code of Ethics because:
Answer: Registrants must not use their position to gain an undisclosed financial advantage over any client, including friends
The Code of Ethics requires registrants to act in the client's best interest and disclose any personal financial interests affecting the transaction.
A consumer has signed an agreement to purchase a used vehicle. Before the vehicle is delivered, the salesperson discovers it was previously registered as a salvage vehicle. The salesperson should:
Answer: Immediately disclose the branded title status to the consumer and allow them to reconsider the purchase
Branded title (salvage) status is a mandatory disclosure; discovering it after signing but before delivery still triggers the obligation to immediately inform the consumer.
A dealership service technician who is not a registered salesperson is approached by a walk-in customer asking about buying a used vehicle on the lot. The technician begins negotiating a price and promises delivery. Under the Code of Ethics and MVDA:
Answer: Only registered salespersons may conduct vehicle sales negotiations; the technician should refer the customer to a registered registrant
Under the MVDA, negotiating the sale of a motor vehicle requires registration with OMVIC; unregistered employees may not conduct sales activities.
A registered salesperson suspects a colleague is submitting inflated financing applications on behalf of customers without their knowledge. What does the OMVIC Code of Ethics require the salesperson to do?
Answer: Report the suspected misconduct to OMVIC or dealership management to protect consumers
The Code of Ethics requires registrants to uphold the integrity of the industry; knowingly allowing fraudulent conduct without reporting it contravenes the registrant's professional obligations.
A dealer is offering a promotional 0% financing deal available to qualified buyers. In advertisements, the dealer mentions only '0% financing available' without stating qualification requirements or the standard rate. This is ethically problematic because:
Answer: Advertising financing terms without material conditions is misleading to consumers
OMVIC advertising standards require that material conditions attached to promotional offers such as financing be clearly disclosed to avoid misleading consumers.